IT infrastructure support
Keep a defined IT environment documented, maintained and ready for planned changes.
Gateflow is based in Frankfurt and works on projects in the Frankfurt-Rhine-Main region and across Germany. Remote and on-site work are agreed for the project.
Request a video callMaintaining your IT infrastructure
Your team needs infrastructure that can be maintained and a clear contact for technical work. Gateflow takes on the agreed support tasks and records changes to the systems covered. Defined support arrangements give your staff a way to report problems and coordinate the next action.
What Gateflow delivers
- An inventory of the systems, access and current operating responsibilities.
- An agreed maintenance and monitoring scope with escalation contacts.
- A record of changes, unresolved issues and supplier handoffs.
Delivery and acceptance
Gateflow reviews the current environment and agrees the systems, support windows, response times and escalation path for each scope.
Where this fits
For companies with existing infrastructure that need a named technical contact for its upkeep.