Customer inquiry automation
Track incoming inquiries, assign responsibility and schedule the next response or follow-up.
Gateflow is based in Frankfurt and works on projects in the Frankfurt-Rhine-Main region and across Germany. Remote and on-site work are agreed for the project.
Request a video callAutomating inquiry handling and follow-up
Incoming inquiries need to reach the right person and remain visible until the next step is complete. Gateflow connects the intake channel to your working systems and sets up the agreed routing and follow-up. Your team can see who is responsible and which inquiries still need attention.
What Gateflow delivers
- One connected intake path from a named form or mailbox.
- Record matching, routing and a visible owner for each inquiry.
- A prepared response with approval where needed and a follow-up status.
- Tests for duplicates, missing fields and failed handoffs.
Delivery and acceptance
Gateflow maps the current response process and builds an initial workflow before adding classification or AI-generated drafts. The customer approves response rules and system access.
Where this fits
For companies with regular inbound requests and a person who owns the response process.
What Gateflow needs to begin
Gateflow needs the form or mailbox, the current customer record system, assignment rules and examples of inquiries that need different treatment. You decide which response types require approval.
How Gateflow checks the result
Gateflow submits test inquiries with complete, missing and duplicate contact data. The acceptance test verifies the created record, owner, response status, follow-up and how errors are reported and handled.
What the customer receives at handover
The person responsible for responding to inquiries receives routing rules, message templates if used, access details, exception handling and a short procedure for changing the process.